Community Course

The ITIL® Practitioner Certificate in IT Service Management

55159AC (Class Pack)
Based on student feedback via 'Metrics that Matter'
The ITIL® Practitioner Certificate in IT Service Management
This three-day (16 contact hour) course is for IT professionals who have passed the ITIL Foundation examination and want to take the next step: learning how to apply ITIL Foundation concepts in practice using ITIL Practitioner tools and techniques and preparing to pass the ITIL Practitioner examination.
Please contact your Learning Partner in order to take this course
Author: Pultorak and Associates, LTD

Course Duration: 3 Days


About This Course

The purpose of the ITIL Practitioner course to help organizations and individuals develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Audience Profile

The target audience of the ITIL Practitioner certificate in IT Service Management is IT professionals who must demonstrate the skills to apply ITIL concepts in their organization, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services.

At Course Completion

  • Using IT Service Management concepts that are important drivers of Continual Service Improvement.
  • Appling the ITSM guiding principles in a real-world context.
  • Appling the CSI approach to manage improvements in a given organizational context.
  • Using metrics and measurements to enable Continual Service Improvement.
  • Communicating effectively to enable Continual Service Improvement.
  • Appling organizational change management to support Continual Service Improvement.