Community Course

Introduction to Microsoft Dynamics 365

55250AC (Class Pack)
Based on student feedback via 'Metrics that Matter'
Introduction to Microsoft Dynamics 365
This course provides students with an introduction to Microsoft Dynamics 365. The main features and apps are introduced including the Sales Hub, Customer Service Hub and Marketing App, with an emphasis on handy tricks and techniques to become more productive in everyday tasks. Students will learn important end user skills including how to proficiently work in Microsoft Dynamics 365 to find information quickly and easily using the out of the box tools. After the training, students will be proficient in using Dynamics 365 Apps through the browser and through the Outlook Integration. No previous experience of Microsoft Dynamics 365 is needed to sit this course. The course applies to Microsoft Dynamics 365 Customer Engagement Version 9 with the October 2019 Update. This course has been reviewed and tested by the external body ProCert Quality Courseware Review.
Please contact your Learning Partner in order to take this course
Author: Technology and Training Solutions

Course Duration: 1 Days

SATV: Yes

About This Course

This course provides students with an introduction to Microsoft Dynamics 365 Customer Engagement by building a foundation for all subsequent courses and learning. The main features and apps are introduced including Sales, Service and Marketing. Students will learn important end user skills including how to proficiently work in Microsoft Dynamics 365 to find information quickly and easily using the out of the box tools such as Advanced Find, the Report Wizard, Charts and Dashboards through the Web Browser and Dynamics 365 for Outlook.

No previous experience of Microsoft Dynamics 365 is needed to sit this course. The course applies to both Business and Enterprise Editions of Microsoft Dynamics 365 Version 9 as well as online and on-premise deployments.

Audience Profile

This course has been designed to apply to end users of Microsoft Dynamics 365 Customer Engagement, including:

•Sales Representatives

•Customer Service Representatives

•Marketing Personnel

•Project Managers

•General End Users who are looking to improve skill in Dynamics 365

It is recommended that attendees of this course have an existing working knowledge of Microsoft Office, Microsoft Excel and Microsoft Outlook. However, this course assumes no prior knowledge of Microsoft Dynamics 365.

At Course Completion

  • Be familiar with the Apps and Hubs in Microsoft Dynamics 365 Customer Engagement including Sales, Service and Marketing
  • Understand the differences between the Dynamics 365 Apps and PowerApps
  • Be able to Create, Update, Relate, Assign and Delete records in Microsoft Dynamics 365
  • Create Posts, Notes and Activities in the Timeline control and interact with the Relationship Assistant
  • Manage, Assign and Complete Activities
  • Understand Connections and use them to relate records together
  • Work with Views and create and save a Personal View of records
  • Understand how work with Lookups and Related Records
  • Share records and views with other Users
  • Perform bulk operations on records
  • Configure Personal Options to customize the user experience
  • Track Email and Appointments in Outlook against records in Dynamics 365
  • Proficiently find information using Global Search, Quick Find and Advanced Find
  • Explore the out of the box Reports and create a custom Report using the Report Wizard
  • Create a Personal Chart and Dashboard and set as your homepage