Community Course

Windows Client, Enterprise Desktop Support Technician

50331DC (Class Pack)
Based on student feedback via 'Metrics that Matter'
Windows Client, Enterprise Desktop Support Technician
(Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops on a corporate network. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10. Setup resources are now included with student materials to allow them to recreate the classroom environment on their own network or on virtual machines in Microsoft Azure.
Please contact your Learning Partner in order to take this course
Author: Neil R. Tucker

Course Duration: 5 Days

SATV: Yes

About This Course

(Updated for Windows 10 and Windows Server 2016)

This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.

PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

Audience Profile

This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.

At Course Completion

  • Manage and Maintain Windows devices locally or remotely
  • Manage Windows devices using a GUI or a command-line interface
  • Identify the Cause of and Resolve Networking Issues
  • Identify the Cause of and Resolve Security Issues
  • Manage Windows devices locally or remotely
  • Manage Windows Clients with Windows PowerShell & Azure PowerShell