Community Course

ITIL Foundation Certification Course

55062AC (Class Pack)
Based on student feedback via 'Metrics that Matter'
ITIL Foundation Certification Course
This three day course (21 contact hours) provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
Please contact your Learning Partner in order to take this course
Author: Benchmark Learning

Course Duration: 3 Days

SATV: No

About This Course

This three-day instructor-led course is intended for IT Managers and Practitioners. This course provides students with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. This course provides 21 contact hours.

Audience Profile

This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.

At Course Completion

The course shares with students the skills and knowledge to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations. It provides proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach. This course also helps students prepare for the ITIL Foundation Certificate in IT Service Management examination. There will be reinforcement in the form of exercises throughout the course with the objective of instilling a deeper understanding of IT Service Management. The focus of the course is to help students understand the value to the business provided by each phase of the Service Management Lifecycle as covered by the 5 core books:

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

There is particular importance placed on developing an underlying service culture within the IT organization. Topics covered include:

Introduction to Service Management

The importance of Service Management

Definition of a Service and Service Management

The need for a service culture

Service Management as a practice

The Service Lifecycle