Community Course

The ITIL® Foundation Certificate in IT Service Management

55011AC (Class Pack)
Based on student feedback via 'Metrics that Matter'
The ITIL® Foundation Certificate in IT Service Management
The ITIL Foundation Certification Training is a 19 hour course covering basic ITIL concepts, terminology, and structure, as well as the core principles of ITIL practices for service management. This 100 level course is for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
Please contact your Learning Partner in order to take this course
Author: Pultorak and Associates, LTD

Course Duration: 3 Days

SATV: No

About This Course

This 3-day (19 contact hour) instructor-led course provides students with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices for service management required to sit for the for ITIL Foundation certificate in IT Service Management certification examination. Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.

Upon completion of the course, candidates may sit the optional ITIL Foundation examination leading to the ITIL Foundation Certificate in IT Service Management. Sixty (60) minutes (75 minutes and the use of a dictionary for those taking the examination in a language other than their first language) is allowed for the closed-book, supervised examination which may be online or paper-based. The examination is a multiple choice format that consists of forty (40) questions. Further information and exam vouchers (sold separately) for online exams available 24x7 from your location with remote proctoring (webcam required) can be had by visiting http://shop.pultorak.com.

Audience Profile

The target group of the ITIL Foundation certificate in IT Service Management is drawn from: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners.

At Course Completion

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)